1. Information We Collect
We may collect the following information when you use our website or place an order:
Name and contact details
Billing information
Artwork files and communication related to your order
Website usage data (analytics)
We only collect information necessary to provide our services.
2. How We Use Your Information
Your information is used for:
Processing and fulfilling orders
Communicating regarding artwork, proofs, and delivery
Improving our website and services
Legal and accounting requirements
We do not sell or share your information with third parties for marketing.
3. Storage & Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. Information is stored securely on systems compliant with POPIA requirements.
4. Sharing of Information
We may share your information only with:
Payment processors
Service providers involved in producing or delivering your order
Legal authorities if required by law
All third parties are required to handle your information securely.
5. Your Rights Under POPIA
You have the right to:
Request access to your personal information
Correct or update your information
Request deletion of your information (unless legally required to retain it)
Withdraw consent for communication
Lodge a complaint with the Information Regulator
6. Cookies & Website Tracking
Our website may use cookies to improve user experience and analyse traffic. You can disable cookies in your browser settings.
7. Contact Information
For privacy‑related queries, please contact: Ekslusiv — Privacy Officer Email: info@ekslusiv.co.za